Refund & Return Policy

Nipun Ayurveda

At Nipun Ayurveda, we strive to provide high-quality Ayurvedic products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

We accept return requests under the following conditions:

The product is damaged, defective, or incorrect upon delivery
The return request is raised within 48 hours of delivery
The product is unused, unopened, and in its original packaging

Note: Due to the nature of Ayurvedic and consumable products, we do not accept returns for opened or used items.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products
Products returned without original packaging
Items purchased under clearance or special discounts
Products damaged due to misuse or improper handling

3. Return Process

To initiate a return:

Contact us within 48 hours of delivery
Share your order details along with clear images of the product
Our team will review your request and approve it if eligible
Once approved, we will arrange pickup or guide you on return shipping

4. Refund Policy

Refunds will be processed only after the returned product is received and inspected
If approved, the refund will be initiated within 5–7 business days
The amount will be credited to your original payment method
In case of Cash on Delivery (COD), refunds will be processed via bank transfer

5. Replacement Policy

We may offer a replacement instead of a refund for damaged or defective items
Replacement will be shipped at no extra cost

6. Cancellation Policy

Orders can be canceled before they are shipped
Once shipped, orders cannot be canceled

7. Shipping Charges

Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product)